Terms and Conditions - Please note additional Terms and Conditions for Lads Day Out Vouchers further down this page.

Terms & Conditions - General

Welcome to Made4menTerms & Conditions. By accessing this website and/or placing an order, you agree to be bound by these terms and conditions as set out below.

We take great pride in offering a fast, efficient, friendly and secure shopping experience, with great products at fair prices. We encourage our customers to shop around, but are very pleased to welcome them back again and again.

VAT - Please note that as we're based in the UK, our site shows all prices inclusive of VAT. Our VAT number is 832970416

Privacy Policy

We guarantee that every online purchase you make from our store is a secure transaction. Our site uses the strongest commercially available level of encryption, 128-bit Secure Socket Layers (SSL). This ensures that your transactions are secure and your information cannot be hi-jacked or redirected to anyone other than Made4men. 

What information we hold about you

If you have bought something from us we will have your email address, phone number, address and credit card details. If you choose to deliver items to a third-party (such as a friend) we will have their name and address. Information is only used to help us deliver the parcels and contact you. You may also optionally decide to receive our newsletter and special offers. You can opt-out of this at any time.

We also maintain an order history of your purchases. This allows you and us to track your deliveries and review your past purchases. We may offer you a reward for purchases or make an offer we think you might like based on your order history. We also collect information of a general nature about how many 'hits' our website gets. And we monitor the site traffic patterns; this tells us which areas of the site are being visited more than others. It also helps us build a more useful site in subsequent re-designs. We don't track individual users pathways through the site. Our site also uses 'cookies'.

Cookies

Cookies are small amounts of data sent to your web browser by a webserver. They cannot harm your machine in any way as they are small textfiles with simple information in them. You can see them as small textfiles inside your 'Temporary Internet Files' folder in Windows. Our cookies keep track of the items in your shopping basket and act as place markers when you move around the site. We also use software to track general browsing behaviour on our website. This means that we can build up a picture of the most popular areas and paths through the site and any problem areas, though we don't use it on a personal level to track individuals and their behaviour.

If you have set your Security Settings in Internet Explorer to 'high' you have disabled cookies. Our site uses cookies to provide some features such as the Shopping Cart. To use the site you will need to set the security level for the internet to Medium (under Tools/Internet Options). This is for "Safe browsing but still functional". Should you wish to turn off cookies in your browser, your browser's help menu should tell you how to do this, but this will, of course, affect some of the features of our site and therefore your shopping experience.

If you are worried about anything to do with our site, please phone us on 01372 842192 and we'll be glad to talk through any issues with you.

Returns/Guarantees Policy

No Quibbles Guarantee

Our returns policy is simple! Our "no quibbles" guarantee means that if for any reason you are unhappy with your purchase, i.e. the item you have ordered is faulty, defective or you've had a change of heart you must return it to us unused and in its original condition within 7 days for a prompt replacement, exchange or refund.

Returns

Faulty or defective items:

If you return an item because of an error on our part, or it is defective, we will happily refund your costs in returning it to us. You are responsible for any other service provided to you in connection with your purchase, e.g. gift wrapping. The item(s) must be returned within 7 days of purchase.

Change of heart:

Goods returned to us because of a change of heart must be unused and in perfect, re-saleable condition (including product packaging, instructions, etc), otherwise we will not be able to refund you. You are responsible for any other service provided to you in connection with your purchase, e.g. gift wrapping and delivery charge. Please note that the costs of returning item(s) to us as a result of a change of heart must be borne by you. In any event, the item(s) must be returned within 7 days of purchase.

Perishable goods:

We are unable to accept returns of perishable goods. Goods that include software: Any item which includes software must be returned with the software unopened.

Returning a gift:

We are happy to exchange faulty or defective products that have been sent as a gift. If you are returning an item but would like to exchange it for something else, please look on the website before sending the item back.  If a refund is required however, please note that refunds of the purchase price for items bought as gifts can only be given to the original purchaser.

Items lost in transit:

We cannot be held responsible for packages lost in transit: as you are responsible for returning the item(s) to us, we recommend sending the package by Recorded Delivery.

Refunds, replacement and exchanges:

Refunds, replacements or exchanges are usually processed within 7 working days of receipt of the returned item(s) byMade4men. Any refund will be made in the same form of payment that was used to make the initial purchase.

Please note, in all instances Made4men shall not be liable for incidental or consequential damages or expenses, including but not limited to lost profits or other economic or commercial losses. This warranty does not affect your statutory rights.

Complaints Procedure

Made4men takes its relationships with customers very seriously, and we expend a great deal of effort ensuring that we keep you happy. All your feedback is appreciated.

Governing Law and Contract Formation

The technical steps required to create the contract between you and us are as follows:

• You place the order for your products on the website by pressing the "submit" button at the end of the check-out process. You will be guided through the process of placing an order by a series of simple instructions on the website.
• We will send to you an Order Confirmation email detailing the products you have ordered. This is not an acceptance from Made4men
• As your product is shipped from Made4men  or from our suppliers we will send you a Despatch Confirmation email.
• Order acceptance and the completion of the contract between you and us will take place on the despatch to you of the products ordered unless we have notified you that we do not accept your order or you have cancelled it.

Non-acceptance of an order may be a result of one of the following reasons:

• The product(s) you ordered being unavailable from stock
• Our inability to obtain authorisation for your payment
• The identification of a pricing, product or offer description error
• You not meeting the eligibility to order criteria as set out below

Refusal of Transaction

We reserve the right to withdraw any products from this website at anytime and/or remove or edit any materials or content on this website. We may refuse to process a transaction for any reason or refuse service to anyone at any time at our sole discretion. We will not be liable to you or any third party by reason of our withdrawing any product from this website whether or not that product has been sold; removing or editing any materials or content on the website; refusing to process a transaction or unwinding or suspending any transaction after processing has begun.

Disclaimer

To the fullest extent permitted at Law, Made4men is providing this web site and its contents on an “as is” basis and makes no (and expressly disclaims all) representations or warranties of any kind, express or implied, with respect to this web site or the information, content, materials or products included in this site including, without limitation, warranties of merchantability and fitness for a particular purpose.  In addition Made4men does not represent or warrant that the information accessible via this web site is accurate, complete or current.  Price and availability information is subject to change without notice.

Except as specifically stated on this web site, to the fullest extent permitted at law, neither Made4men nor any of its affiliates, directors, employees or other representatives will be liable for damages arising out of or in connection with the use of this Web site or the information, content, materials or products included on this site. This is a comprehensive limitation of liability that applies to all damages of any kind, including (without limitation) compensatory, direct, indirect or consequential damages, loss of data, income or profit, loss of or damage to property and claims of third parties.

For the avoidance of doubt, Made4men does not limit its liability for death or personal injury to the extent only that it arises as a result of the negligence of Made4men  its affiliates, directors, employees or other representatives.

 

 

Additional Terms and Conditions for Lads Day out Vouchers

In addition to the above Terms and Conditions and specifically for Lads Day Out Vouchers, please note the following:

Customer service

Made4men acts as a third party facilitator for the organizer of the experience and we will do our best to answer any questions you may have about any of the experiences you find on this site.  We are always pleased to hear your feedback and welcome any comments you may have. These comments help us to ensure the quality of the experiences remains at the highest level and help us to accept or reject new experiences throughout the year.

 

The experience

The contract for the experience is between you and Made4men. The actual fulfillment of the experience is by a third party operator on our behalf. The timing, descriptions and photographs of any experiences appearing on the site, information pack or otherwise communicated are intended only to present a general idea of the experience and shall not bind Made4men. We reserve the right to alter any part of the experience where such an alteration has been imposed by the operator. The experience is offered subject to availability and weather conditions; therefore neither Made4men nor the organizers can guarantee that the experience will not be withdrawn by the operator if the weather conditions on the day render the experience unsafe. The experience will then be rescheduled for another date. In the event of an experience being discontinued by the operator due to any reason, the customer or recipient will be offered an alternative location to undertake the experience. However if this is not suitable or available a refund will be provided subject to our terms and conditions below. Session lengths are meant as an approximation only. As Made4men features multi-location experiences, session lengths, styles and numbers may vary from location to location.

Restrictions

The experience is provided subject to any restrictions stated on the site or via other information provided e.g. the person undertaking the experience must have a valid driving license. A failure to comply with such a restriction will prevent the customer or recipient from undertaking the activity and in such circumstances Made4men is under no duty to provide an alternative experience or a refund. Please note that the recipient must provide a proof of their age if requested to do so.

The voucher

The recipient will not be permitted to commence the experience unless in possession of a valid voucher. A voucher will be deemed invalid if out of date, somebody other than the person specified wishes to undertake the experience, or the experience specified does not correspond with the experience which the customer or recipient wishes to undertake. The voucher is valid until the date specified on it. If the customer or recipient is unable to utilise the voucher before the expiry date, then upon the original voucher being returned to Made4men prior to the date of expiry; the payment of an administration fee of 25% of the value of the voucher, subject to a minimum fee of £25.00, and the payment of any increase in the operators fees (if applicable) the company shall reissue a voucher for the same experience which shall be valid for a further 6 months and subject to refund and cancellation terms as stated below. 

Exchanges

The customer or recipient may exchange the voucher for another experience on the site subject to the payment of any difference in price of the experience. The customer or recipient shall not be permitted to exchange the voucher if the experience has been booked with the operator. The customer or recipient will not be allowed to exchange the voucher or be entitled to a refund in the event of losing the voucher.

Medical conditions

Due to the nature of some experiences, participating in an experience may be dangerous to health. Accordingly the recipient must notify both a representative of the organizers before ordering the experience and a representative of the operator before commencing the experience of any medical condition likely to affect them.

Pricing

The price stated on the site is inclusive of VAT. Made4men reserves the right to change prices without notice subject to Made4men informing the customer of the new price at the time of ordering. The customer shall pay the price in full at the time of ordering and no voucher shall be issued unless the full price has been paid.

 Refunds and cancellations

Made4men will refund any customer in full if the gift pack is returned to Made4men within 14 days of purchase. After this date and until one month before the voucher’s expiry date, Made4men will charge an administration fee of 25% (subject to a minimum charge of £25.00) of the voucher price, provided the voucher has not expired and the experience had not been booked with the operator. Vouchers cannot be refunded within one month of their expiry date. Made4men reserves the right to discontinue an experience or individual operator at its own discretion and should a suitable alternative be unavailable the customer shall be entitled to a full refund. Any refunds will be payable to the purchaser of the gift and in the event of a credit card payment, will be refunded directly to the credit card used to purchase the experience. The customer or the recipient shall not receive a refund if the experience does not take place because of national war, prohibitive government regulation or anything else beyond the reasonable control of Made4men or the operator. If a date has been booked for the experience, then charges may apply should you wish to cancel the experience. This charge will vary from supplier to supplier and occasionally may mean you lose your booking completely if the supplier cannot fill your place on the experience.

Customer complaints

If the customer or recipient has any complaint relating to the experience or the service provide by the operator they should be addressed to Made4men who will in turn address the complaint to the operator.

Free personal accident and cancellation insurance

Should the customer have to cancel an experience for any of the following reasons, they may claim against the automatic Cancellation Insurance to a maximum of £500; accidental bodily injury, death, illness, compulsory quarantine, redundancy, jury service, death of a close relative, or mechanical breakdown. In some cases, evidence of your claim may be required. Should the customer have to claim for personal injury, they may claim against the automatic Personal Accident Insurance in the case of death and permanent total disablement to a maximum of £50,000. Temporary total disablement is covered for up to £150 per week, payable for a maximum of 104 weeks from the date of the Accident, and excluding of the first 14 days each and every loss. A full list of terms and conditions relating to insurances are included in each gift pack.

Exclusion of liability

Made4men does not act as an agent or employee for the operator. Whilst we make every effort to monitor the service provided by the operator it does not provide any warranty or guarantee as to the performance and safety standards of the operator with regard to the experience. Therefore any liability incurred by the customer or the recipient is the responsibility of the operator and not Made4men. Made4men shall not be liable for the death or personal injury of the customer, recipient or third party unless it is due to the negligence of Made4men. Made4men shall have no liability for damage to property, consequential losses or expenses suffered, which includes but is not limited to loss of anticipated earnings, profits, goodwill, reputation, business receipts or contracts, losses or expenses resulting from third party claims.

Statutory rights

Nothing in these terms and conditions will affect the Customers statutory rights. These terms and conditions are subject to the law of England and Wales. All disputes shall be subject to the exclusive jurisdiction of the courts.